FAQ

How do I comment on a story?

If comments are available on a story, you will see a quote bubble icon with the social sharing icons. Click this to get to the comments. You will need to log in to Mataz Arising to leave a comment.

You can join Mataz Arising or log in at the top right of your screen on the homepage. Alternatively, if you are on the comments panel and begin typing in a comment, a sign-up button will appear, which will take you to the sign-up page.

How do I comment on an article in the website?

You can submit a comment on any article you are reading by tapping the message icon on the toolbar at the bottom of the screen. This will load our comments section.

How do I sign in without creating a Mataz Arising account?

You may comment by signing in with Facebook or Twitter, however using Mataz Arising membership account to sign into the comments platform is one way to help us elevate the quality of conversation.

Why should I comment on a Mataz Arising article?

Mataz Arising understands that news is personal. Join the conversation – and a community of readers who care – so we can hear your views. We need your honest feedback so we can continue to cover the stories that matter to you. We are proud to have an active, enthusiastic community of readers, and we would love for you to participate and add your unique perspective to Mataz Arising comments.

I’m having trouble using the comments tool. What should I do?

When you comment on a Mataz Arising article, your comment is published via the Spot.IM platform. People with slower connections may have trouble loading comments on a story with a high volume of comments. Please try reloading the page or switching to a faster connection if you are having problems.

Also, not all comments appear immediately on the site. If a comment contains filtered words, links or images that get flagged by moderation tools, you may need to rephrase your comment (removing profanity, links or media) and submit it again.

Your comments may be blocked from appearing on the site if they violate our Community Guidelines, which prohibit posting comments that insult, attack or abuse other users or groups.

If you still need help or have further questions, please email us at

How can I request or delete my commenting history?

To access or delete your comments please visit your Mataz Arising Privacy Dashboard. You may also delete old comments individually to unpublish them.

Please note that deleting a comment will remove that comment from the particular article where it was posted, but may not permanently remove the comment. There may be instances where other users have copied the comment or HuffPost editors included the comment into an article.

How can I change my display name?

When you are signed in to your account, toggle to the right drop-down menu in the comments panel and select profile. From here, you can change your display name.

How do I report an abusive comment?

Hover over the arrow button of the selected comment and click “report.”

I’m having a technical issue accessing comments. What should I do?

If you still need help or have further questions, please email us at <support@matazarising.com>.

Why do my posts never appear in Mataz Arising comments?

If a user has repeatedly posted comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain, insults, attacks, abuse towards other users or groups.

Why am I being asked to consent to a cookie policy? What is this?

Mataz Arising values your privacy and aims to give you control over how your data is used. We will be partnering with advertisers to show you the most relevant ads based on the data you agree to share with us.

To see more information about the data we collect, visit your Mataz Arising Privacy Dashboard.

Questions about subscriptions and membership

Do I need to subscribe to read HuffPost?

No. You can browse and read/watch content on MatazArising.com, without logging into anything or paying. If you want to comment on an article, you will need to sign in to our comment section with your Facebook or Twitter account.

Why should I subscribe or create a free Mataz Arising login?

By joining as a free member on the website, you will be able to save and sync your bookmarks anywhere you are logged in. That will allow you to create a reading list for when you have more time to read, or to finish an article on your phone that you started reading on our website. When logged in, you will also be able to manage your newsletter subscriptions

Can I use someone else’s Mataz Arising account?

Subscriptions can only be associated with one user account, Mataz Arising subscriptions can’t be shared.

We encourage people to create their own to avoid mixing bookmarks and other settings, but there is no restriction on how many devices can be logged in to the same free account.

I created a Mataz Arising account but I’m not logged in. What’s wrong?

When creating a Mataz Arising account, you must verify the email address you used to sign up before your account is active. Check your email inbox for a verification code you would have received after entering your details.

If you never got an email, or if your connection was interrupted when the verification step happened, you will need to follow the registration process again. Please ensure you have a consistent wifi or cellular connection while creating your account or logging in and look for the verification email in your inbox.

I’m logged in but can’t see my bookmarks. What’s wrong?

If you are logged in and see an empty bookmarks page, it could be because you saved those bookmarks on a device that you were not logged in on. Ensure that you are logged in both when saving and viewing bookmarks.

I’m logged in but can’t see all of my newsletters. What’s wrong?

When logged in, we can only show you newsletters associated with the email you used to create your account. Any newsletters you are receiving at other email addresses can be unsubscribed by following the link in the email itself.

If you want to manage all of your newsletter subscriptions in one place, you can unsubscribe from the emails associated with other addresses and sign up again from the Newsletters section when logged into HuffPost.

I have subscribed to newsletters and was getting them regularly but I am missing some from the past few days.

We’re currently updating our email newsletter system. Over the next few weeks you might run into some problems receiving our newsletters. Check your spam or junk mail folders, or email us at dailybrief@matazarising.com if your newsletters are missing. Thanks, and we apologize for any inconvenience.

Where is my comment history?

You will need to log in with your Mataz Arising account to add, view or delete.

Why aren’t comments available on a story I’m reading?

In order to maintain a high-quality commenting environment, we may pre-moderate comments on some stories and turn off comments on others so we can focus moderation on stories where we expect the best and most active conversations to happen. We have also placed a summary of and link to our guidelines at the top of our comments sections to ensure that all commenters are aware of our policies.

What do I do if I can’t see the comments section at all?

Most often, when the comments fail to load, it is because of a slow cellular or Wifi connection. While the page will appear blank, waiting a bit longer can be enough to give the comments time to appear.

If the comments do not load after 20 seconds, it may mean that there is another problem. Please let us know if you are experiencing this issue with a full wifi connection by sending a note to support@matazarising.com

Why aren’t my comments appearing?

On articles where comments are being pre-moderated or a comment has been flagged for review, it may take some time for a moderator to review the comment and for the comment to appear, if accepted. If a comment violates our community guidelines, it may be rejected.

If a user repeatedly posts comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain, insults, attacks, or abuse towards other users or groups.

How do I cancel my subscription or delete my Mataz Arising account?

If you originally subscribed on the website, you can find account management options on your profile page at https://www.huffpost.com/member.

You can remove your Mataz Arising account from your device by visiting the My Settings section of the website and tapping on the “View Account Info” link at the top of the screen. From there, choose “Manage Accounts” and tap the “Edit” button to remove an account.

If you’d like to delete your Mataz Arising account completely from our systems, please send us a request at support@matazarising.com

I tried to cancel my subscription, but I was told I couldn’t. What’s wrong?

Please follow the account management links on your profile page at https://matazarising.com/member.

Where is a section I used to see? (e.g., Opinion, Comedy, Crime, Weird News, Good News)

Mataz Arising covers a diverse range of topics, and occasionally we revise the sections that we present in the menu. In most cases, even when we remove a section from the list, the content is still available in another section. For example, while we have removed the “Comedy” section from the navigation list, Comedy articles can still be found in the Entertainment section.

Any section can be added to your “My Sections” list by tapping the “add” button at the top of the screen, which will make it easier to find that section on future visits.

I am trying to watch a video but it says that it's not available. What’s wrong?

Some videos we post are from partners, and those partner videos may have restrictions as to who can watch them, most often geographical restrictions related to licensing agreements. We try to show content only to users who can access it, but sometimes you may see an error, depending on your location.

What do the labels "paid for by" and "supported by" mean?

Mataz Arising believes it’s important for readers to understand how our site makes its money and to see into the financial arrangements that enable us to bring our journalism to readers. We accomplish this by clearly labeling the two types of partner content as either “paid for by” or “supported by.” There are two different labels because there are important differences between the two.

Mataz Arising will be working with philanthropic and commercial partners to enable and enrich editorially independent projects that expand our coverage of topics aligned with our editorial mission. “Supported by” labeling indicates that a partner has given us money to execute an editorial project. Partners also often have ads that run alongside these “supported” articles, but partners do not review nor do they have direct input into “supported by” articles or the series beyond an agreement on the broader themes. Each article produced for a supported series includes labeling and a disclosure that explains the relationship.

What do I do if I want to provide feedback/ideas?

If you want to provide feedback or ideas, please visit our user portal here

What do I do if my question is not addressed in this FAQ?

If you are having a problem that is not answered here, please send your inquiry or chat with a support representative at help.matazarising.com

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